CURRICULUM
Service Designer | Experience Designer | Innovation Coach
Passionate about User Research
Creating new Products, Services & Cultural Change
Designing and Facilitating Design Thinking Workshops, Design Sprints and long term projects
Managing teams and stakeholders
Designer and Design Thinker
Studies
Graduated as Diplom Designer at KISD
(Köln International
School of Design), Cologne University of Applied Sciences Cologne Germany | 2006 - 2011Germany
Languages
German
mother tongue
Portuguese
second mother tongue
English
full professional proficiency
French
full professional proficiency
Spanish
limited working proficiency
Greek
limited working proficiency
Design Skills
User Research <3
Qualitative & quantitative research
Design Thinking
Design Sprints
Co-creation sessions
Persona development
Prototyping & Testing
Data visualization
Business Model Canvas
Scrum (basics)
Soft Skills
Leadership
Team building & Management
Mentoring
Stakeholder Management
Change Management
Coaching & Facilitation
Lean Change Management
Project Management
Fields of expertise
Insurances
Healthcare
Consumer Goods
Telecommunication
Social Innovation
Selected Clients
AXA
Microsoft
Procter & Gamble
Bayer
Gothaer
Provinzial
Net Cologne
Deutscher Caritasverband
TÜV Rheinland
Vaillant
Maastricht University
Bradesco Seguros
Governo do Rio de Janeiro
Sk Stiftung Kultur
Publications
Co-author in: The Future of Service Design
Editorial Board: Tarja Chydenius, Alessandra Enriconi, Birgit Mager, Maurício Manhães,Abigail Schreider, Jeannette Weber, Kokaew Wongpichet Publisher: Prof. Birgit Mager, KISD | TH Köln, Gustav-Heinemann-Ufer 54, 50968 Köln
My desk is my castle
Co-author in: My Desk is my Castle exploring personalisation culture, Editor: Uta Brandes, Michael Erlhoff (2011) Publisher: Birkhäuser
Design Thinking - Business Innovation
My role: German Professional Technical review
Editor: Mauricio Vianna, Ismar Vianna, Isabel Krumholz Adler, Branda de Figueredo Lucena, Beatriz Russo Publisher Publisher: Logos Verlag Berlin, 2014
The Future of Service Design
Academia
– 06/2021
Lecturer | Cologne Business Shool, Universität zu Köln & InsurLab
– 03/2021
Workshop facilitation | TH Köln, The Future of Service Design Conference
– 04/2019
Workshop facilitation | UCLA, Berkeley University California
– 02/2019
Supervision and Examination of a bachelor thesis Hochschule Anhalt department of Design (Anhalt University of Applied Science). Topic: Learning Culture in the department of Design.
– 04/2016 - 12/2016
Service Designer & Project Manager | Service at Science Factory (part of Maastricht University)
– 04/2010
Teaching Assistant
Design Research and Gender Design at the Kyushu University, Fukuoka, Japan | Project: My Desk is my Castle, Köln International School of Design
PROFESSIONAL CURRICULUM
– Since 02/2019
Service Designer, Innovation Consultant and Founder, Indenpendent (Clients: NRWBank, Palis, FutureGov, Universität zu Köln, Neo Q, Maastricht University, AOP Health)
– Since 04/2019
Guest speaker, Design Thinking Online Course, Berkeley Innovation Group
– 01/2017 - 01/2019
Senior Service Designer & Innovation Consultant INNOVATION RADICALS, Cologne Germany
– 03/2016 - 12/2016
Service Designer | Service Science Factory (SSF) part of Maastricht University, Maastricht, Netherlands
– 03/2015 - 03/2015
Independent Designer | Graphic Design, Exhibition Design, Webdesign, Online Marketing
– 02/2013 - 09/2013
Innovation Consultant | MJV Innovation and Technology, Rio de Janeiro, Brazil
– 08/2008 - 12/2012
Independent Designer | Graphic Design, Exhibition Design, Product Design
– 09/2004 - 04/2005
Client Services Coordinator for Tourism Amsterdam Sauer, Rio de Janeiro, Brazil
Workshops &
Conferences
– 04/2018
Speaker and Facilitator Service Design Jam, Cologne, Germany
– 01/09/2014 - 14/09/2014
Student | EU Intensive Summer Programm on Service Design and Sustainability, Ermoupolis, Greece.
– 15/02/2014
Speaker | WIAD World Information Architecture Day, Ermoupolis, Greece.
– 09/03/2013
Facilitator | Open Design Co-working workshop for social innovation in Cooperation with Mecca Rede, Rio de Janeiro. Workshop in the community of Complexo do Alemão, Rio de Janeiro Brazil.
– 10/09/2012 - 16/09/2012
Student | Summerschool Kritische Szenografie, Kunsthochschule Kassel
(Art University Kassel), Kassel, Germany
