CURRICULUM
Service Designer | Experience Designer | Innovation Coach
Passionate about User Research
Creating new Products, Services & Cultural Change
Designing and Facilitating Design Thinking Workshops, Design Sprints and long term project​s
Managing teams and stakeholders
Designer and Design Thinker
Studies
Graduated as Diplom Designer at KISD
(Köln International
School of Design), Cologne University of Applied Sciences Cologne Germany | 2006 - 2011Germany
Languages
​
German
mother tongue
​
Portuguese
second mother tongue
​
English
full professional proficiency
French
full professional proficiency
​
Spanish
limited working proficiency
​
Greek
limited working proficiency
Design Skills
User Research <3
Qualitative & quantitative research
Design Thinking
Design Sprints
Co-creation sessions
Persona development
Prototyping & Testing
Data visualization
Business Model Canvas
Scrum (basics)
Soft Skills
Leadership
Team building & Management
Mentoring
Stakeholder Management
Change Management
Coaching & Facilitation
Lean Change Management
Project Management
Fields of expertise
Insurances
Healthcare
Consumer Goods
Telecommunication
Social Innovation
Selected Clients
AXA
Microsoft
Procter & Gamble
Bayer
Gothaer
Provinzial
Net Cologne
Deutscher Caritasverband
TÜV Rheinland
Vaillant
Maastricht University
Bradesco Seguros
Governo do Rio de Janeiro
Sk Stiftung Kultur
Publications
Co-author in: The Future of Service Design
Editorial Board: Tarja Chydenius, Alessandra Enriconi, Birgit Mager, Maurício Manhães,Abigail Schreider, Jeannette Weber, Kokaew Wongpichet Publisher: Prof. Birgit Mager, KISD | TH Köln, Gustav-Heinemann-Ufer 54, 50968 Köln
My desk is my castle
Co-author in: My Desk is my Castle exploring personalisation culture, Editor: Uta Brandes, Michael Erlhoff (2011) Publisher: Birkhäuser
Design Thinking - Business Innovation ​
My role: German Professional Technical review
Editor: Mauricio Vianna, Ismar Vianna, Isabel Krumholz Adler, Branda de Figueredo Lucena, Beatriz Russo Publisher Publisher: Logos Verlag Berlin, 2014
The Future of Service Design
Academia
– 06/2021
Lecturer | Cologne Business Shool, Universität zu Köln & InsurLab
​
– 03/2021
Workshop facilitation | TH Köln, The Future of Service Design Conference
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– 04/2019
Workshop facilitation | UCLA, Berkeley University California
​
– 02/2019
Supervision and Examination of a bachelor thesis Hochschule Anhalt department of Design (Anhalt University of Applied Science). Topic: Learning Culture in the department of Design.
​
– 04/2016 - 12/2016
Service Designer & Project Manager | Service at Science Factory (part of Maastricht University)
​
– 04/2010
Teaching Assistant
Design Research and Gender Design at the Kyushu University, Fukuoka, Japan | Project: My Desk is my Castle, Köln International School of Design
PROFESSIONAL CURRICULUM
Workshops &
Conferences
– Since 02/2019
Service Designer, Innovation Consultant and Founder, Indenpendent (Clients: NRWBank, Palis, FutureGov, Universität zu Köln, Neo Q, Maastricht University, AOP Health)
​
– Since 04/2019
Guest speaker, Design Thinking Online Course, Berkeley Innovation Group
– 01/2017 - 01/2019
Senior Service Designer & Innovation Consultant INNOVATION RADICALS, Cologne Germany
– 03/2016 - 12/2016
Service Designer | Service Science Factory (SSF) part of Maastricht University, Maastricht, Netherlands
– 03/2015 - 03/2015
Independent Designer | Graphic Design, Exhibition Design, Webdesign, Online Marketing
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– 02/2013 - 09/2013
Innovation Consultant | MJV Innovation and Technology, Rio de Janeiro, Brazil
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– 08/2008 - 12/2012
Independent Designer | Graphic Design, Exhibition Design, Product Design
– 09/2004 - 04/2005
Client Services Coordinator for Tourism Amsterdam Sauer, Rio de Janeiro, Brazil
– 04/2018
Speaker and Facilitator Service Design Jam, Cologne, Germany
– 01/09/2014 - 14/09/2014
Student | EU Intensive Summer Programm on Service Design and Sustainability, Ermoupolis, Greece.
– 15/02/2014
Speaker | WIAD World Information Architecture Day, Ermoupolis, Greece.
– 09/03/2013
Facilitator | Open Design Co-working workshop for social innovation in Cooperation with Mecca Rede, Rio de Janeiro. Workshop in the community of Complexo do Alemão, Rio de Janeiro Brazil.
– 10/09/2012 - 16/09/2012
Student | Summerschool Kritische Szenografie, Kunsthochschule Kassel
(Art University Kassel), Kassel, Germany
