CURRICULUM

Service Designer | Experience Designer | Innovation Coach

Passionate about User Research

Creating new Products, Services & Cultural Change

 Designing and Facilitating Design Thinking Workshops, Design Sprints and long term project​s

Managing teams and stakeholders

Designer and Design Thinker

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Studies

 

Graduated as Diplom Designer at KISD
(Köln International 

School of Design), Cologne University of Applied Sciences Cologne Germany | 2006 - 2011Germany

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Languages

German

mother tongue

Portuguese

second mother tongue

English

full professional proficiency

 

French

full professional proficiency

Spanish

limited working proficiency

Greek

limited working proficiency

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Design Skills

 

User Research <3

Qualitative & quantitative research 

Design Thinking

Design Sprints

Co-creation sessions

Persona development

Prototyping & Testing

Data visualization 

Business Model Canvas

Scrum (basics)

 

Soft Skills

 

Leadership

Team building & Management

Mentoring

Stakeholder Management

Change Management

Coaching & Facilitation

Lean Change Management

Project Management

Fields of expertise

Insurances

Healthcare

Consumer Goods

Telecommunication

Social Innovation

Selected Clients

AXA

Microsoft

Procter & Gamble

Bayer

Gothaer

Provinzial

Net Cologne

Deutscher Caritasverband

TÜV Rheinland

Vaillant

Maastricht University

Bradesco Seguros

Governo do Rio de Janeiro

Sk Stiftung Kultur

Publications

Co-author in: The Future of Service Design 

Editorial Board: Tarja Chydenius, Alessandra Enriconi, Birgit Mager, Maurício Manhães,Abigail Schreider, Jeannette Weber, Kokaew Wongpichet Publisher: Prof. Birgit Mager, KISD | TH Köln, Gustav-Heinemann-Ufer 54, 50968 Köln

Free download

My desk is my castle

Co-author in: My Desk is my Castle exploring personalisation culture, Editor: Uta Brandes, Michael Erlhoff (2011) Publisher: Birkhäuser

Read interview

Design Thinking - Business Innovation 

My role: German Professional Technical review

Editor: Mauricio Vianna, Ismar Vianna, Isabel Krumholz Adler, Branda de Figueredo Lucena, Beatriz Russo Publisher Publisher: Logos Verlag Berlin, 2014

Visit Website

The Future of Service Design

Academia

06/2021

Lecturer | Cologne Business Shool, Universität zu Köln & InsurLab

03/2021

Workshop facilitation  | TH Köln, The Future of Service Design Conference

04/2019

Workshop facilitation | UCLA, Berkeley University California

02/2019  

Supervision and Examination of a bachelor thesis Hochschule Anhalt department of Design (Anhalt University of Applied Science). Topic: Learning Culture in the department of Design.

04/2016 - 12/2016 

Service Designer & Project Manager | Service at Science Factory (part of Maastricht University) 

04/2010

Teaching Assistant

Design Research and Gender Design at the Kyushu University, Fukuoka, Japan | Project: My Desk is my Castle, Köln International School of Design

PROFESSIONAL CURRICULUM

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Since 02/2019

Service Designer, Innovation Consultant and Founder, Indenpendent (Clients: NRWBank, Palis, FutureGov, Universität zu Köln, Neo Q, Maastricht University, AOP Health)

Since 04/2019 

Guest speaker, Design Thinking Online Course, Berkeley Innovation Group

 

01/2017 - 01/2019 

Senior Service Designer & Innovation Consultant  INNOVATION RADICALS, Cologne Germany

 

03/2016 - 12/2016

Service Designer | Service Science Factory (SSF) part of Maastricht University, Maastricht, Netherlands

 

03/2015 - 03/2015

Independent Designer | Graphic Design, Exhibition Design, Webdesign, Online Marketing 

02/2013 - 09/2013

Innovation Consultant | MJV Innovation and Technology, Rio de Janeiro, Brazil 

​ 

08/2008 - 12/2012

Independent Designer | Graphic Design, Exhibition Design, Product Design

 

09/2004 - 04/2005

Client Services Coordinator for Tourism Amsterdam Sauer, Rio de Janeiro, Brazil

Workshops &

Conferences

04/2018

Speaker and Facilitator Service Design Jam, Cologne, Germany

 

01/09/2014 - 14/09/2014

Student | EU Intensive Summer Programm on Service Design and Sustainability, Ermoupolis, Greece.

 

15/02/2014

Speaker | WIAD World Information Architecture Day, Ermoupolis, Greece.

 

09/03/2013

Facilitator | Open Design Co-working workshop for social innovation in Cooperation with Mecca Rede, Rio de Janeiro. Workshop in the community of Complexo do Alemão, Rio de Janeiro Brazil.

 

10/09/2012 - 16/09/2012

Student | Summerschool Kritische Szenografie, Kunsthochschule Kassel 

(Art University Kassel), Kassel, Germany